Time Management
Managing your time and the time of other people.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Persuasion
Talking people into changing their minds or their behavior.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Service Orientation
Looking for ways to help people.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Social Perceptiveness
Understanding people's reactions.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Instructing
Teaching people how to do something.
Active Learning
Figuring out how to use new ideas or things.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Writing
Writing things for co-workers or customers.
Speaking
Talking to others.
Reading Comprehension
Reading work-related information.
Therapy and Counseling
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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